ft9999 Privacy Policy

Privacy at a Glance

ft9999 takes the privacy and security of every Bangladesh player's personal data seriously. The six cards below summarise the most important points of this Privacy Policy. Please read the full policy below for complete details.

Full Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") applies to all users of the ft9999 website and associated services (the "Platform"), including players based in Bangladesh and any other jurisdiction where our services are accessible. It governs how ft9999 ("we", "us", "our") collects, uses, stores, shares, and protects personal data provided to us or gathered through your use of the Platform.

By registering for an ft9999 account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available via the footer links on this page.

2. Data Controller

ft9999 is the data controller responsible for the personal data collected through the Platform. If you have any questions, concerns, or requests regarding your personal data, you may contact our dedicated support team at [email protected]. We aim to respond to all data-related enquiries within five business days.

3. Personal Data We Collect

ft9999 collects personal data in several ways — directly from you when you register or interact with the Platform, automatically as you use the Platform, and from third-party service providers where necessary for verification or payment purposes. The categories of personal data we may collect include:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during registration and KYC verification.
• Contact data: Email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Identity verification documents: Bangladesh National Identity Card (NID) number, passport details, or other government-issued identification documents submitted for KYC purposes.
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.); transaction history including deposit and withdrawal amounts in Bangladeshi Taka (BDT).
• Gameplay and activity data: Games played, bet amounts, win/loss history, session duration, bonus usage, and promotion redemption records.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, features accessed, time spent on the Platform, click paths, and search queries.
• Communications data: Records of correspondence with our support team via email, live chat, or any other communication channel.
• Cookie and tracking data: Session cookies, preference cookies, analytics cookies, and similar tracking identifiers as described in Section 9 of this Policy.

4. How We Use Your Personal Data

ft9999 uses the personal data we collect for the following specific purposes, each of which has a clear lawful basis:

• Account registration and management: To create, maintain, and administer your ft9999 player account, including processing login requests and managing account preferences.
• Identity verification (KYC): To verify your identity and age (21+) in compliance with our responsible gaming obligations and anti-money laundering requirements.
• Payment processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and approved bank transfer channels securely and accurately.
• Service delivery: To provide access to casino games, sports betting markets (including cricket BPL, IPL, T20 World Cup), slots, crash games, and live dealer tables.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Promotions and bonuses: To administer welcome bonuses, deposit match offers, free spins, and other promotions for which you have opted in or are eligible.
• Marketing communications: To send promotional emails and notifications about new games, offers, and platform updates — only where you have provided express consent. You may opt out at any time.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other illegal activity on the Platform.
• Responsible gaming: To monitor gameplay patterns and identify signs of problem gambling, and to administer self-exclusion, deposit limit, and time-out features requested by players.
• Platform improvement: To analyse usage patterns and technical performance data to improve the ft9999 user experience for Bangladesh players.
• Legal compliance: To meet our obligations under applicable law and to respond to lawful requests from regulatory or law enforcement authorities.

5. Legal Bases for Processing

ft9999 processes your personal data on the following legal bases:

6. Data Sharing & Third Parties

ft9999 does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following circumstances and only with parties who are contractually required to maintain appropriate security and confidentiality standards:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and anti-money laundering services used to verify your identity documents and age.
• Game content providers: Casino game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive anonymised or pseudonymised session data to deliver their game content.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who support the operation of the ft9999 Platform.
• Analytics providers: Anonymised and aggregated usage data may be shared with analytics platforms to help us understand player behaviour and improve platform performance.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, government bodies, or regulators where required to do so by law or in response to a lawful and verified request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Data Retention

ft9999 retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, fraud prevention, and dispute resolution obligations. Specific retention periods are as follows:

Once the applicable retention period has expired, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Your Privacy Rights

As a player on the ft9999 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request":

• Right of Access: You may request a copy of the personal data ft9999 holds about you, along with information about how it is being used.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

ft9999 will respond to all verified privacy rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

9. Cookies & Tracking Technologies

ft9999 uses cookies, web beacons, pixels, and similar tracking technologies to operate the Platform and improve user experience. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management and security. These cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your preferences, language settings, and personalisation choices across sessions.
• Analytics cookies: Used to collect anonymised data about how players use the ft9999 Platform, which pages are most visited, and how users navigate between sections. This data is used solely to improve the platform.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only activated where you have provided explicit consent.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary or functional cookies may prevent some parts of the ft9999 Platform from working correctly.

10. Data Security

ft9999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, and destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ft9999 Platform.
• Encrypted storage of all sensitive personal data and financial records at rest.
• OTP-based two-factor authentication available for all player accounts.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• 24/7 security monitoring of platform infrastructure for anomalous access patterns and potential breaches.
• Staff training on data protection and responsible handling of personal information.

While ft9999 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected players without undue delay.

11. Children & Minors

The ft9999 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the associated data, and handle any funds in accordance with our Responsible Gaming Policy. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

12. International Data Transfers

ft9999 primarily processes data within systems serving Bangladesh players. However, some of our third-party service providers — including game content providers and cloud infrastructure partners — may be located in or operate from jurisdictions outside Bangladesh. Where personal data is transferred internationally, ft9999 ensures that appropriate contractual safeguards are in place to maintain a level of data protection equivalent to the standards described in this Policy.

13. Changes to This Privacy Policy

ft9999 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the ft9999 Platform following the posting of any amendment constitutes your acceptance of the revised Policy.

14. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ft9999, please contact our support team. We are available 24 hours a day, 7 days a week.