Responsible Gaming – ft9999 Safe Play Guide

Our Commitment to Safe Play

At ft9999, we believe that gambling is a form of entertainment — not a way to make money or solve financial problems. We are proud to serve Bangladesh players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, and we take our duty of care seriously. Every tool, policy, and process described on this page exists to help you stay in control of your gaming activity.

Responsible gaming is not just a regulatory obligation for ft9999 — it is a core part of how we operate. We monitor player activity, provide self-management tools, and maintain a trained support team available around the clock to assist anyone who feels their gambling may be getting out of hand. If you ever have concerns about your own play or that of someone you know, please do not hesitate to reach out to us at [email protected].

Play Responsibly: Always set a budget before you play, treat losses as the cost of entertainment, and never chase losses with larger bets. ft9999 provides tools to help you stick to healthy habits.

Responsible Gaming Tools

ft9999 offers a suite of practical tools that put you in control of your gaming experience. These features are available to every registered player and can be activated directly through your account settings or by contacting our support team.

Deposit Limits

Set a daily, weekly, or monthly deposit cap to prevent overspending. Once a limit is in place, it takes effect immediately — and any request to increase the limit is subject to a mandatory 7-day cooling-off period before it comes into force. You can reduce your limit at any time with immediate effect.

Time-Out (Short Break)

Need a short pause? A time-out lets you temporarily suspend your ft9999 account for a period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The suspension activates immediately and cannot be lifted early.

Self-Exclusion

If you feel gambling is becoming a serious problem, self-exclusion allows you to close your ft9999 account for an extended period — from 6 months up to 5 years, or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. All pending balances will be returned to your registered bKash or Nagad wallet within 5 business days.

Loss Limits

Set a maximum loss threshold for a 24-hour, 7-day, or 30-day period. When your net losses reach the limit you have defined, your account will be automatically restricted from further betting until the period resets. This is one of the most effective tools for managing your gambling budget.

Session Time Reminders

Enable session reminders to receive an on-screen notification after a set amount of time has passed during a single gaming session. Available in 30-minute, 1-hour, and 2-hour intervals. This gentle nudge helps you stay aware of how long you have been playing and encourages regular breaks.

Reality Check

The ft9999 reality check feature displays a clear summary of your session duration and net win/loss position at regular intervals. This helps you make informed decisions about continuing or stopping play, rather than losing track of time and money in the flow of a game.

How to Activate These Tools: Log in to your ft9999 account and navigate to Account Settings > Responsible Gaming. All tools are available there. Alternatively, contact our support team at [email protected] and we will set up any tool on your behalf within one business hour.

Setting Up Your Safety Tools

Activating your responsible gaming protections on ft9999 takes only a few minutes. Follow these steps to secure your account with the limits and controls that suit your circumstances.

1

Log In to Your ft9999 Account

Visit ft9999.bet and log in using your registered username and password. If you have two-factor authentication enabled, complete the OTP verification step.

2

Go to Account Settings

Tap the profile icon in the top corner of the app and select "Account Settings" from the dropdown menu.

3

Select "Responsible Gaming"

Inside Account Settings, locate the "Responsible Gaming" section. Here you will find all available tools: deposit limits, loss limits, time-out, self-exclusion, session reminders, and reality check.

4

Choose and Configure Your Tool

Select the tool you wish to activate. Enter your preferred limit amount or time period. Review the confirmation summary carefully before submitting.

5

Confirm and Save

Confirm your selection. Restrictions that reduce your activity (lower deposit limits, time-outs, self-exclusion) take effect immediately. Increases to existing limits require the 7-day cooling-off period to pass first.

6

Contact Support if You Need Help

If you encounter any difficulty setting up your tools, or if you want our team to apply them on your behalf, email [email protected] at any time. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Recognising Problem Gambling

Gambling problems can develop gradually and are not always easy to recognise in yourself. ft9999 encourages all Bangladesh players to check in with themselves regularly. The following are common warning signs that gambling may be becoming harmful. If you recognise several of these in your own behaviour, please seek help — either from our support team or from a professional counselling service.

Warning Signs to Watch For: Honest self-assessment is the first step toward recovery. If any of the points below apply to you, it is time to use our responsible gaming tools or speak to someone you trust.

Spending more money on gambling than you can comfortably afford to lose.
Borrowing money from family, friends, or financial institutions to fund gambling activity.
Chasing losses — continuing to bet in an attempt to recover money you have already lost.
Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, family responsibilities, or daily activities because of time spent gambling.
Using gambling as a way to escape stress, anxiety, depression, or personal problems.
Failed attempts to cut down or stop gambling despite wanting to do so.
Gambling with money set aside for essential expenses such as rent, food, or utility bills.
Feeling that you need to gamble with larger and larger amounts to feel the same level of excitement.

If you recognise four or more of these signs in your own behaviour, this is a strong indicator that gambling has moved beyond entertainment and is causing harm. Please activate self-exclusion via your ft9999 account settings or contact our support team immediately. You are not alone, and help is available.

Quick Self-Assessment

Ask yourself the following questions honestly. There are no right or wrong answers — this exercise is for your own benefit only. If you answer "Yes" to three or more questions, we strongly recommend activating a time-out or self-exclusion and seeking support.

1 Have you ever gambled with money that was meant for household expenses?

This includes rent, food, electricity, school fees, or any regular household bill.

2 Do you find it difficult to stop playing once you have started a session?

Difficulty stopping — even when you intended to — is one of the clearest early signs of a developing problem.

3 Have you ever lied to someone close to you about your gambling?

Hiding the amount of time or money spent gambling from family or friends often accompanies a loss of control.

4 Do you feel a strong urge to gamble when you are stressed, bored, or upset?

Using gambling as an emotional coping mechanism increases the risk of dependency significantly.

5 Have you ever tried to win back money you lost by gambling more?

Chasing losses is one of the most common and dangerous patterns associated with problem gambling.

6 Has gambling ever negatively affected your relationships, job, or daily responsibilities?

When gambling begins to affect other areas of life, it has crossed from entertainment into a problem that needs addressing.

If you answered "Yes" to 3 or more questions: Please use the self-exclusion or time-out tool in your account settings right away, or contact us at [email protected]. Our team is ready to help you take a break and access the support you need.

Protecting Minors

ft9999 takes the protection of minors extremely seriously. The platform is strictly for adults aged 21 and above. During the registration process, all players must confirm their age and submit identity verification documents — including Bangladesh National Identity Card (NID) details or a valid passport — before their account is approved for deposits and real-money play.

We strongly encourage parents and guardians who share devices with young people to use parental control software to prevent access to online gambling platforms. If you believe that a minor has registered on ft9999, please notify us immediately at [email protected]. We will suspend the account, investigate, and handle any funds appropriately.

All accounts undergo mandatory age verification during KYC before real-money play is permitted.
Any account found to belong to a person under the age of 21 will be permanently closed immediately.
Any funds deposited by a minor will be returned in full to the original payment source (bKash, Nagad, Rocket, Upay, or bank account).
We use automated monitoring systems to flag suspicious registration patterns that may indicate underage users.
Parents and guardians are encouraged to use device-level parental control tools when household devices are shared with minors.

Getting Help & Support

Recognising that gambling has become a problem is a significant and courageous first step. ft9999 encourages every player to seek support without hesitation or shame. Our support team is available 24 hours a day, 7 days a week to assist you in activating any responsible gaming tool or discussing your concerns confidentially.

In addition to the tools available within your ft9999 account, we strongly encourage players who feel gambling is affecting their wellbeing or their family to reach out to professional support services. Speaking to a trained counsellor can make a real difference.

ft9999 Support Team: Available 24/7 at [email protected]. Use the subject line "Responsible Gaming Request" for priority handling. We will respond within one business hour and can immediately activate time-out or self-exclusion on your behalf.

Remember: all responsible gaming requests are handled with complete confidentiality. Our support staff are trained to assist you without judgment. Whether you want to set a deposit limit, take a short break, or permanently close your account, we will process your request promptly and respectfully.

A Note on Responsible Play: Gambling should always be a leisure activity with a set budget — like buying a cinema ticket or attending a cricket match at the stadium. The BDT you spend on ft9999 should be money you are comfortable losing. If it ever stops feeling that way, use our tools or contact us immediately.

Responsible Gaming at ft9999